Farmacia Bagnuoli Sas di Fabrizio Bagnuoli & C.

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At 5pm this afternoon my daughters and I took quick swabs, previously booked, for the first time at this pharmacy. Done in a short and confusing time, given the massive number of people Pending. We were assured that they would send the results of the swabs to my email address... After over 2 and a half hours ONLY the results of my swab arrived and NOT THOSE OF MY DAUGHTERS!! (very important for the return to school). I tried calling and sending emails to get answers but nothing... I want to publicly thank the Bagnuoli pharmacy for the poor service offered to me, because of this my daughters will miss another day of school tomorrow. If you don't have the ability and the will, it would be honest to do something else.

Bagnuoli Pharmacy NEVER AGAIN. This morning my 8 year old daughter took an antigen swab for school surveillance. Once the SMS from the Ministry arrived, I tried to download the GP but I received an error message due to inconsistent data. Only after a while did I realize that the message from the Ministry had an error on the last letter of the Tax Code. I went to the pharmacy and, after having verified (but I was already certain) that I had correctly reported my Tax Code daughter on paper I realized that the error had come from the pharmacist's typing. Once everything was correct, the GP and swab results arrived in real time via email.... once I got home and opened the file, the Green Pass was correct while the test result was that of another little girl. What can I say... amateurs..

Event happened today, August 21st at approximately 11.30am. I am clearly pregnant at the 35th week, I enter the pharmacy asking permission from those present in line to move forward and buy my supply of pregnancy medicines. I arrive at the counter, there are 3 pharmacists: Dr. Maria, a very young doctor with long hair, and finally a doctor whose name unfortunately I don't remember. The latter, despite the fact that a lady before me had kindly given up her seat, looks at me and says in a very annoyed tone "Miss, I understand your situation but there is a queue to respect and I am serving the other lady ( the same lady who had given me her seat), if you want you can sit and wait" I hope that neither you nor your nieces or daughters one day at the 35th week of pregnancy will find themselves faced with people like this doctor. Who at that age evidently still doesn't understand that in late pregnancy it's not just about standing, but even sitting, the wait can be not only tiring, but also dangerous if there are complications. I saw the other faces of the customers in line as shocked as I was. Besides being agitated and shocked by the rude response of a woman and a doctor at that, I didn't have the strength to respond properly but only to get agitated and cry due to the hormones. Fortunately, Dr. Maria immediately called me to her station, and served me by giving me my Tardyfer pills that I needed. I'm sorry to report this event, but maybe other people like me will avoid entering these types of environments. Or some female doctors will put a hand on their conscience and change professions.

I WENT TO HAVE AN ANTIGEN SWAB AND I WENT INTO A NIGHTMARE!!! I am an Italian living abroad. After asking for all the clarifications and having received reassurances regarding the issue of a Green Pass, this morning, taking leave from work, I went to the Bagnuoli Pharmacy, where I provided my data via self-certification and took the swab. After about three hours the NIGHTMARE began. I received a negative swab result certificate digitally signed by the pharmacy owner with the following WRONG or ABSENT data: surname, place of birth, place of residence and without any reference to the passport that I had explicitly requested. At the same time I received an email and an SMS from the ASL with a code for a possible printing of the certificate on the region's website, USELESS IF YOU GO ABROAD. Not having received the AUTHCODE for printing the Green Pass, I expressed via email both the inconsistency of the data and the impossibility of obtaining the Green Pass. Having to continue working, I sent my father to the pharmacy with the documents and the inconsistencies, which was listened to by a courteous and very kind doctor to whom we also provided useful information aimed at resolving the problems following a positive two-day experience before an equal certificate obtained by my husband living abroad. The various attempts made have not produced any useful results and we have been given inconsistent and unsatisfactory justifications. At a certain point, after almost two hours, the pharmacy decided to liquidate me by returning my money and leaving me with a SERIOUS PROBLEM, that of having to leave abroad late in the evening without a Green Pass. Finally, after my father and I wasted over 4 hours in obtaining a Green Pass and having listened to a series of factually unfounded answers, we went to the pharmacy in Massafra where my husband had taken the swab test two days earlier, obtaining in less than half an hour the green pass without any problem. The fact speaks for itself. Professionalism is not a detail. If you want to save money, do it, but especially if you need the Green Pass and want to avoid problems, make sure that the pharmacy itself prints the Green Pass for you before paying for the test, as other pharmacies such as the Belvedere Pharmacy in Massafra do.