Farmacia Bognetti Snc

Significantly improved under the new management: availability of products and services has increased, and the most competent and kind pharmacists have remained. Service attentive to the real needs of the person: it happened that I was recommended a more appropriate treatment even to the detriment of the sale. I see the new owners much more present and in a short time they have introduced several positive changes. Well organized exhibition, bright and welcoming environment. Continuous opening hours are very convenient.

Zero, we're not quite there: perhaps the owner doesn't know how pharmacists have a negative attitude, moreover if they tell you no, they say that the owner makes the rule, and if you ask for the owner they tell you that she isn't there and isn't you can talk to us. For me it's just to not expose myself to them. One in particular (the senior, let's say because the other young people are kind) refused to give a medicine with a prescription on white paper that had expired by 1 calendar day even though it was the lesser of evils: emergency situation that could be resolved within the contingent, GP closed , increasing pain which if not caught in time results in emergency room symptoms and awareness that the person was not fit to drive. Basically, according to you, a person has to call an ambulance with worsening of the symptomatic condition and uneconomical nature of the NHS! ...she even kicked the person out of the pharmacy (yes, exactly like that!) saying that it's not her problem and she refused to give her name because there's privacy... and in such arrogant tones... but Please. Here we border on madness. Perhaps refer to the emergency medical service or provide alternative solutions instead of posing as a diva like "man from the mountain said no period and that's it" no eh? People are human beings and they are also sick, dear pharmacist or sales assistant whether you are. Zero education and respect. I point out that there is a self-declaration that allows you to lift the pharmacy while waiting for a prescription, and this pharmacy, instead of taking action, started saying that they get fines and that they don't get into trouble for others just as they kicked the Person out. Who do they think they are talking to? They invent rules at will. However, the problem does not exist in the pharmacy in the nearby town (inveruno) which we sincerely thank. Absolute zero. Never again.

One doctor in particular (Mrs. Senjor) usually doesn't say hello (never when I leave the desk) and seems almost annoyed at the requests. I often found it difficult to get advice and support. Every time I go to the pharmacy (before entering) I just hope to be served by someone different. If I have the opportunity I take the car to change pharmacy.

The pharmacists are very kind and professional. I have relied on Dr. Elena several times and her help has been truly precious. Excellent service!

Competent staff, in particular Dr. Elena, always available and smiling.