Farmacia Comunale N.10 Krasnodar

All embarrassing. Rude staff and much more focused on hyper-bureaucracy rather than patient problems. Very often they respond badly, when they answer the phone they comment with the others, making fun of the people on the call and not caring about the needs of the patients. 1) I show up with a finished box of antihistamine in the worst season for those with allergies, in an allergic crisis and I am refused the drug because I don't have a prescription. Well. 2) I show up with a photo of a prescription for a drug prescribed by a specialist, in my name and with my details and I am denied the drug because the prescription was not on paper. Well, I go home, I take the paper prescription, I come back out of pride and to show that I have nothing to hide and I still get fussed about because the prescription has to be stamped by them to check it as it is valid for six months. Among other things, the comment "let's check carefully what the doctor wrote" is somewhat out of place. Will it be my business, or not?! Remember that if someone comes to you they have a problem, otherwise they would be blissfully at home. With your behavior you will probably be at home soon too. Much more competent and empathetic in the Ipercoop Castello pharmacy or other nearby pharmacies in the surrounding area.

Experience n.1 Forty-five minutes of waiting, Saturday afternoon at 6pm, to collect two commonly used medicines... I was told that I could go to another pharmacy... and I certainly will. Experience n.2 They questioned the date on the white prescription, an obvious transcription error, given that 2024 had just begun. They repeatedly contacted the doctor (who certainly expects to have to answer a phone call during visiting hours). this type) to verify the error... with considerable embarrassment for the situation.

Kind and helpful. I was desperately looking for a drug, I called and they kindly gave me availability for collection.

I won't go again... every time there's a problem, the medicine dispenser that gets stuck, the incompetent pharmacist (but it would be better to say sales assistant) who seems to have never heard of the medicine or who checks the doctor's prescription with an investigative attitude... there are many other better pharmacies in Ferrara rather than wasting time and getting nervous in this one

There are ways and ways of saying things, which have gotten much worse after some have left, see Maurizia. I've been coming for years and it depends a lot on the people you find, we're not here right now, I also have to deal with the public and I try to be kind and patient with those who don't know.... terrible!