Farmacia Dell'aera Srl

Staff talks in english, they recommended different options for our illness and actually saved our trip to this city

I haven't actually gone yet but after hearing that tourists outside the region could also get vaccinated without a reservation, I called for further information. Doctor Filippo Dell'AERA who answered me told me he didn't know anything but would find out if I called him back within 15 minutes. I called back and the same Doctor provided me with the information I wanted in a cordial and professional, as well as polite, manner. Tomorrow morning I'll go and get the vaccine and I won't fail to go and thank him personally 😇 great DOK thanks from KAIMANO!!

I'm giving 1 star only because you can't give 0. Arrogance, rudeness and offense are commonplace on the part of the owner. I just wanted to receive some clarifications on the inefficiency (burnt face after 1 hour not continuously in the sun) of some sun cosmetic products (facial protection 50+) packaged by the preparatory pharmacists, purchased by me 1 day before and in response, attacking me with a harsh voice, he insinuated that I had only gone to the pharmacy there to get my money back and that no one had ever complained about those products (unfortunately not everyone is willing to return and face the situation especially because like me they are tourists or passing through). At this rather offensive statement, I said goodbye and left. Subsequently I went to Martina Franca and when I went to a pharmacy I found the same sun products. I explained the facts and with great kindness, calm and above all professionalism, they informed me that they will immediately report it to the company.

We bought 1 face cream at 6pm and the pharmacist got the product my wife asked for wrong. We pay €20 and after 2 hours we realize that the product was wrong, obviously the cream is not used. We show up at 9.30 the next day with intact cream, receipt and a nice smile and we are told that they cannot change it because it has left the "microclimate" of the pharmacy and has been exposed to the 40 degree heat of the day (I remember from 6pm to 9.30 so at most it would have been 20 degrees at night). The pharmacist was rude and rude, with many disgusted expressions when we pointed out to her that it was €20 worth of cream that they sold us by mistake. After 10 minutes of discussion they accept the change and goodbye. Mean manners and carelessness! Rating 0! They are probably used to doing this with tourists

Friendly staff.