Farmacia Torelli del Dr. Guido Torelli e C. Sas

Goood

Always super stocked pharmacy and super qualified staff, always available, kind and ready to advise and help customers, we have been for more than 30 years and I wouldn't change for the world. Grande Farmacia Torelli

It is a pharmacy where you can always find everything, excellent organization, 5 stars deserved

Unfortunately there are no 0 stars. An experience that I would dare to define as mystical: until today I had always found myself well, kind and helpful on the part of the doctors (up until now I had always found the same two). Today, to my enormous misfortune, already feverish and battered, I asked to take a swab from a doctor I had never seen before. When she asked for the tax code, I replied, as always with great kindness, that unfortunately I had forgotten it but that I remembered it perfectly by heart. This is where the first controversy started: if everyone did like you, if everyone didn't wear it, if everyone made us work like this and so on. Five minutes of just saying this. To which, mistakenly thinking of playing down, I said with a smile that after the receipt I would have made her waste further time since I would have needed, for insurance purposes, a two-line written note confirming that that receipt was actually attributable to a nose-pharyngeal swab. Open heaven, open heaven gentlemen!! An endless controversy started, ten minutes of always saying the same things, that they weren't supposed to, that they couldn't, that it was an absurd request, that they couldn't, that it was impossible someone had already done it in the past. Ten minutes of saying always the same things. To which, destroyed, I simply said: look, given that your colleagues in the past have complied with my request in 0 seconds and that all the pharmacies in Italy have done so in recent months, don't worry, forget it, cancel everything and I go away. And here another, yet another controversy starts: eh but I can't cancel it now, I have already instructed the practice, how do I do it, I have already done everything. After another ten, interminable minutes in which he tried in every way to find the "culprit" doctor, asked all his colleagues, even called I don't know who to confirm the absurd request of the undersigned, I finally managed to go out from that situation that I would define as absurd, Kafkaesque, paradoxical, inconceivable and beyond all logic only because I am too serious and polite a person to define it as I really should. Not even under torture will I enter this pharmacy again. PS: the other pharmacy where I went, to my identical request, responded in 0 seconds and smiling: and what's the problem???? Unfortunately it won't let me respond to your reply, so I'm writing it here. You don't know me but I never speak without knowledge of the facts, ever. When I spoke to his employee, I began and told the details: that the insurance was "STUPID" because it promptly asked me for the integration not recognizing the code displayed on the receipt as a tampon code. So, knowing my chickens and not wanting to go back to the pharmacy again, I had made this request in advance, a request which, I repeat, was accepted by all the pharmacies in Italy because it simply meant confirming that that receipt was attributable to a swab. To me it doesn't seem like an absurd or illegal request, otherwise it means that the other ten pharmacies where I took swabs are illegal. Having said all this, it was enough for his employee to say: we can't do it, that's it. Let's say that perhaps 30 minutes of sterile controversy and an end in itself are a little too much. Friendliness.

Always very kind and helpful, I was always found well