Farmacia Peretti e Santori Snc

Disorganizzati

I write this review with the aim of sharing my disconcerting experience: I made an appointment in this pharmacy on the advice of a colleague of mine for a blood pressure measurement with Holter pressure. I went at the indicated time and day to install the device and for 24 hours the meter inflated the cuff every 15 minutes during the day and every half hour at night. When I went to the pharmacy the following day, the doctor who had to dismantle the Holter, couldn't find my card in the computer program and reported that the device had probably not been connected before installing it. however, he reassured me that my data on the device would be recovered. The colleague on the telephone (who had installed the device) reassured us about the resolution in the afternoon. I returned to work certain that I had the results of the test carried out for a very high blood pressure problem. Just 15 minutes later I received a phone call asking me if the meter had worked in the 24 hours because there was no data in the device. I told my telephone interlocutor that I felt the cuff of the meter inflating every quarter of an hour, however it was working when I arrived at the pharmacy. Given that the error is certainly possible, no solution was proposed by the pharmacy, for a problem that the staff tried to hide with a failure of the device. I have to tell my colleague and also other people I talk to that being in the public eye, especially in activities where the public is represented by people who have health problems, is not something that can be underestimated or done carelessly. and I say this with full knowledge of the facts because I have worked in the pharmacy for many years, more than twenty and I know when the blood pressure monitor works.

The Peretti and Santori pharmacy has been my point of reference for years, I have always found friendliness and professionalism, I turn to them even just for advice, always with extreme trust. The Doctors are always attentive and scrupulous as well as empathetic and kind. I have also often used their blood pressure measurement and medication booking services, also via WhatsApp. Well supplied and always attentive to user needs. Well done everyone!

Obnoxious, rude, without a smile and little welcome to customers. You ask for advice on a cure if the way you acted in first aid is correct and you see a response with disdain and reproach (personal experience). I would give zero stars if I could...

I found a really kind doctor who helped me find what I needed with patience and precision despite the many people present, demonstrating attention to the customer and great availability. Thank you